Placing Orders
Placing an order is easy and fun! Send us your order form via email (orders@westpawdesign.com), Web (call Customer Service to request a Password and ID), or fax. Of course, you may also order direct by calling customer service at 800-443-5567, we would love to speak with you! Our minimum order is $50, so you can order frequently and with ease. No more excuses to procrastinate…sorry!

Drop Shipping
Yes, we offer Drop Shipping! It is simple, just place an order as you typically do, but with your customer’s Name and Shipping Address listed. We will automatically remove the prices from the packing slip and mail the shipment straight to your customer. You may also provide one of your packing slips via email, which will be included in the box. You will still receive a confirmation fax or email with your customer’s tracking information, and the invoice will be mailed separately to you. Easy - and we only charge an additional $4.00 fee. Note: $50.00 minimum order does not apply and we CAN NOT drop ship Internationally (Canada or overseas).

Shipping Charges
While shipping costs continue to rise, West Paw Design lobbies to get the lowest price possible, so we can pass our savings on to you. Please be aware that the shipping rates on our website do not apply to wholesale orders. Instead, we wait until we have packed your order, so we can weigh it and include the bare minimum shipping cost possible. You can rest assure that we are focused on keeping those costs as low as possible. Don’t forget, most orders ship within one business day from the time it was placed.

Returns
We take great pride in manufacturing our pet products in Montana, USA, and warranty all of them against manufacturing defects. Should a defect occur, you may return it for credit or an exchange. Simply call Customer Service at 1-800-443-5567 within 30 days of purchase and let them know what you're returning and why. They'll notify our receiving department to accept the return. Please note that our durable Zogoflex toys carry the additional lifetime warranty of a one-time free replacement. 

In special circumstances, resellers may return non-defective, unused products for credit or exchange only. Simply call Customer Service at 1-800-443-5567 within 90 days of purchase and explain the circumstances. If approved, they'll authorize the return and notify our receiving department to accept the return. All such returns are subject to a 10% restocking fee. We're here to help, so please call first, otherwise all non defective merchandise returned without pre-authorization is subject to a 25% restocking fee. No credits or exchanges will be made on returns over 90 days.

Exchanges
We realize that even after receiving all the information possible, your customer may want to exchange their purchase for a different size or color. We will accept all New Products, in good, resalable condition for exchange within 30 days of purchase. All exchanges need to be announced to our Customer Service Staff prior to sending them back. Additional shipping and handling charges will be charged with each shipment.

Images From West Paw Design
Yes, we do have many of our high quality images available for your use. All you have to do is log onto our website, go to the MEDIA section, and download our product images. We also have a download of only our newest product images (low-res and web ready) on the bottom of our inventory update page. Easy as One, Two Three!

More Questions?
Contact us by calling the Customer Service Team. 1-800-443-5567.