I wish I could say if we like this product or not but I don't know. I just got this bed and wanted to wash it before I put it in my puppy's crate. It would be nice if washing instructions would have been included. Just saying "machine washable" isn't enough and having to come to the website to search for "more detailed product care information," which I couldn't find, is pretty irritating. How hard is it to say what temperature it needs to be washed and dried in? Since this is made from some funky materials I have no idea if putting it in the dryer is going to ruin it. Way to go West Paw. Won't be buying anything else from you because I shouldn't have to go to this much trouble to wash a dog bed!