We've had this bed now for almost 4 months and while we like the attractiveness and its eco-friendly qualities, our dog loves it even more. That's the true testament. And it's made close to our home state of MN, which is another great selling point.
We've washed the cover a handful of times already and it still looks great. The fabric has held up well to the aggressive "bed-making" of our greyhound.
Just last night, however, while putting the cover back over the bolsters, the zipper kept splitting in multiple places--a huge disappointment. This morning, I called West Paw and was blown away with the customer service. I can't say that I've ever been treated more respectfully over the phone and my problem was solved within a minute. A replacement cover is being shipped tomorrow.
For anyone on the fence about getting this bed, buy it. The cost reflects the quality of both the product and the company. We have another bed we purchased from a big box store for $40 and after just a few weeks, it was looking shabby and the filling was flat. Think of the bed as an investment in the well-being of your pet.