This is our second bumper bed for Tippy. We bought our medium crimson one directly from West Paw. We were not informed it was on backorder, and we waited about a month before it arrived. We sent an e-mail to check on the delivery status after waiting a couple weeks, and we received a comical, personalized e-mail from customer service apologizing for the delay. It's safe to say it's worth the wait, the little pug lives in it!