I admit I was reluctant to purchase this bed initially, but I finally saved up the dough and purchased a large one for my two Labrador retrievers. I am a biology grad student, so while I don't make a lot, I felt it our duty to purchase an ecofriendly product. It is one of the best purchases I've ever made in dog-related products (and we've bought nearly everything on the market in dog-related products). The bed was wonderful. After nearly 18 months and many trips through the washer and dryer, it began to show its age and one of the seams began to give way. I contacted WestPaw and they were wonderful in giving us a modest discount to purchase a new one (even asking for pics of the Labbies). We patched the old one and donated it to our local Humane Society (both of mine are shelter doggies, so they feel its important to give back when we can).
We all LOVE Westpaw!