Initially I would have given this bed a 5. Both my dog and I loved it! After 3 months of use the polyfill did condense in the spots my 40 lb. dog liked to sleep in on a regular basis. I grabbed the bed and fluffed it up which worked well, I thought, until I removed the beautiful, sturdy berber cover. The inner liner had big tears in about seven different places. It is tissue thin and tears very easily. I'm so disappointed! Why use such an inferior fabric to manufacture a liner for such an expensive and potentially wonderful dog bed?