I purchased this bed for my dog and she loves it. As I wash the cover it keeps getting flatter. Last time I washed it I noticed that the inner lining has wholes in it. I am not ver happy that I have a dog bed that cost this much money and it is falling apart. I don't even have it a year. My friends buy their dog bed in Costco and they are fine. I would rate this bed better if the company takes care of the filling. I am happy with the looks and my dog is happy with sleeping on it even though she has to try to fluff it up herself now. I got the web site off the assembly instructions and I hope they do something.